We offer an unconditional money back guarantee. If, for any reason, you are unhappy with your purchase please contact us in writing stating the reasons for the claim. Send your claim to: Scooterbargains, 18 Nuffield Close, Worcester, WR2 6JN.

Delivery and collection charges are non-refundable. There is a 10% restocking charge against the original purchase amount. This will increase if the goods appear to be damaged or misused.

Note: Goods can be seriously damaged during transit if they are not packed properly. If you do wish to send the goods back to us please ensure you use the original packaging. The cost of any damage will be deducted from the original cost of the goods.

If the goods develop a problem within the first 12 months please contact us immediately by telephone, in writing.

We will endeavour to get the problem resolved as soon as we can.

- We may arrange for an engineer to visit you to diagnose the fault. The engineer may make a repair or replacement components may need to be ordered. In extreme cases we may decide to replace the goods. Please note that this service is not available in all areas.

- We may ask a local supplier to repair the goods on our behalf. We may ask you to take the goods to a local shop for repair. In extreme cases we may decide to replace the goods.

- If we cannot send an engineer or ask a local supplier we will ask you to send the goods back to us. Please ensure you use the original packaging. We cannot take responsibility for goods damaged during transit. Upon receipt we will either repair or replace the goods. We aim to get all repairs/replacements delivered back to you within seven working days of receiving them.

(1) Goods are easily damaged during transit, therefore, it is very important to ensure than all goods sent back to us are done so in their original packaging. We cannot take responsibility for damaged goods.

(2) We will try to repair goods that are damaged in transit, however, there may be a charge for this service. Additionally, if the damaged goods cannot be repaired then new goods may be dispatched, however, there will be a significant charge for this.

(3) If we replace any goods under the 12 month warranty period the replacement item is only covered for the remainder of the warranty period.